Customer Support Specialist - High-Quality Service & Career Growth

Join our dynamic team as a Customer Support Specialist in the heart of Jakarta! We are seeking passionate professionals to deliver exceptional customer service while enjoying a comprehensive benefits package and ongoing professional development at Private Advertiser in Jakarta Pusat. As a Customer Support Specialist, you'll be the first point of contact for our clients, ensuring their queries and concerns are resolved promptly and professionally. This role offers a fantastic opportunity to grow your career in a supportive and innovative environment.

At Private Advertiser, we pride ourselves on our commitment to high-quality service and customer satisfaction. We use cutting-edge tools like Zendesk and Freshdesk to manage our customer support operations efficiently. Our team is dedicated to providing a seamless and enjoyable experience for both our internal staff and our valued clients.

In this role, you'll handle a wide range of customer interactions, from initial inquiries to complex issue resolution. You'll collaborate with cross-functional teams to ensure that customer needs are met with the highest level of service. With a minimum of 2 years of experience in customer support or a related field, you'll bring valuable skills to our team and help us continue to deliver outstanding service.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service by addressing inquiries and resolving issues promptly and professionally.
• Manage customer support tickets using Zendesk and Freshdesk to ensure efficient resolution of customer concerns.
• Collaborate with internal teams to ensure seamless service delivery and customer satisfaction.
• Monitor and analyze customer support metrics to identify areas for improvement and implement best practices.
• Stay updated with industry trends and best practices in customer support to continuously enhance service quality.
• Train and mentor new team members to maintain high standards of customer service.
• Participate in team meetings and contribute to the development of customer support strategies.
• Ensure compliance with company policies and procedures related to customer service.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in customer support or a related field.
• Proven ability to handle high volumes of customer inquiries with a focus on quality and efficiency.
• Excellent communication and interpersonal skills to build and maintain positive customer relationships.
• Strong problem-solving skills to resolve customer issues effectively.
• Proficiency in using customer support software such as Zendesk and Freshdesk.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Bachelor's degree in Business Administration, Communication, or a related field.
• Fluency in both written and spoken Indonesian and English.

🛠️ Keahlian

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