Customer Experience Specialist (English Speaker)

Join Mitracomm Ekasarana as a Customer Experience Specialist in beautiful Bali! We are seeking a passionate English-speaking professional to deliver exceptional service to our global clients. This role offers a competitive salary, career growth opportunities, and the chance to work in a dynamic and vibrant environment. As a Customer Experience Specialist, you will be the voice of our company, ensuring that every interaction with our clients is seamless, efficient, and memorable.

Mitracomm Ekasarana is a leading provider of integrated technology solutions, serving clients across various industries. Our team in Bali is dedicated to delivering exceptional customer experiences, and we are looking for someone who shares our commitment to excellence. In this role, you will handle client inquiries, resolve issues, and ensure that our clients feel valued and supported throughout their journey with us.

Every day, you will use tools like Salesforce, Zendesk, and other customer relationship management systems to manage and track client interactions. You will also collaborate with our sales and support teams to ensure that our clients receive the best possible service. This is an exciting opportunity to join a growing company and make a real impact on our clients' experiences.

📋 Tanggung Jawab Pekerjaan

• Manage and track client interactions using Salesforce and Zendesk.
• Provide exceptional customer service by resolving client inquiries and issues promptly.
• Collaborate with sales and support teams to ensure seamless client experiences.
• Monitor and analyze customer feedback to identify areas for improvement.
• Maintain a high level of professionalism and adherence to company policies and procedures.
• Participate in training and development programs to enhance your skills and knowledge.
• Stay updated with industry trends and best practices in customer experience.
• Contribute to the development and implementation of customer experience strategies.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 2 years of experience in customer service or a related role.
• Proficient in English, both written and spoken.
• Experience with CRM systems such as Salesforce or Zendesk.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced and dynamic environment.
• Knowledge of Indonesian language is a plus.
• Ability to travel to various locations within Bali as needed.

🛠️ Keahlian

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